Currently in customer discovery. Building toward a Q2 2026 invitation-only launch.
Your customer signals are scattered across G2, support tickets, usage analytics, Salesforce, and Stripe. Each team sees their piece. Nobody connects the dots.
Until a customer churns "out of nowhere."
The real problem? It's not lack of data. It's disconnected data.
We're interviewing CS leaders at B2B SaaS companies to validate a hypothesis: most churn prediction tools fail because they optimize for early detection over diagnostic accuracy.
Early Findings — 3 Interviews Complete, 8+ Scheduled
70–80% accuracy is "really strong" at enterprise scale
Most tools don't hit this. The bar is lower than you think.
False positives destroy trust
CS teams stop believing alerts after too many false alarms.
The challenge isn't prediction — it's operationalization
"We have the data. We don't know what to do with it."
Workflow integration is non-negotiable
Must live in Salesforce, Slack, HubSpot — not another standalone dashboard.
I spent 30 years as a physician and Regional Director of Health Services in Ghana. I've seen preventable loss over and over — not because doctors weren't skilled, but because data was disconnected.
Samadly applies the same diagnostic thinking that saves lives in healthcare to prevent customer churn in B2B SaaS.
What We're Building — Launch: Q2 2026
Targeting 75–85% accuracy by combining G2, support, usage, and CRM data.
"Customer X is at 80% risk because [specific reasons]. Here's what to do."
Alerts delivered in Salesforce, Slack, HubSpot — where CS teams already work.
Not just dashboards. Playbooks.
Diagnostic accuracy requires partnership, not automation at scale.
Excellence doesn't scale infinitely. So we're choosing depth over breadth.
Now (March 2026)
Customer discovery interviews with CS leaders
March–April
Testing prediction engine on internal websites
May
First pilot customers
Q2 2026
Invitation-only launch (max 50 companies)
CS leader at B2B SaaS ($3M–$50M ARR)? Share your experience in a 20–30 minute interview. Shape what we build.
Be among the first 50 companies when we launch in Q2.
See what we're learning. Building in public on LinkedIn.
I spent 30 years managing hospitals and disease surveillance systems across entire regions of Ghana.
I've seen preventable deaths caused by disconnected data:
— Lab results in one clinic
— Imaging in another hospital
— Patient history somewhere else
— Each doctor seeing their piece
— Nobody connecting the dots until too late
When I moved into technology, I saw the exact same pattern in B2B SaaS. Customer signals scattered everywhere. Teams working in silos. Customers churning "out of nowhere."
Samadly is my answer to a question I couldn't unsee: How many preventable losses will we accept before we connect the dots?
Mission: Prevent disconnected data from causing preventable loss — in business today, in healthcare tomorrow.
No credit card required · We review every application personally
CS Leaders
20–30 minute interview. Shape what we build.
Future Customers
Be among the first 50 at Q2 launch.
Stay Updated
Building in public. Follow the journey.