Samadly exists because disconnected data doesn't just hurt businesses—it can cost lives. Our founder learned this the hardest way possible.
Dr. Jacob Mahama shares the personal story behind Samadly and why preventing customer churn is about more than just business.
Over 25 years managing health systems in Ghana — Physician and healthcare systems architect with over two decades of experience building and leading medical institutions
Technology innovator — Transitioned from medical practice to building intelligence systems that prevent preventable losses in business
Mission-driven entrepreneur — Building Samadly to ensure no company loses customers due to disconnected data and missed warning signs
I spent 30 years as a physician and Regional Director of Health Services in Ghana. I've managed hospitals. Trained doctors. Overseen disease surveillance systems across entire regions.
And I've seen preventable loss over and over again. Not because doctors weren't skilled. Not because patients weren't cared for. Because data was disconnected.
A patient visits Clinic A with symptoms. Lab tests show early warning signs. Two weeks later, they visit Hospital B. New tests are ordered. New imaging done.
But Hospital B never sees Clinic A's lab results. And Clinic A never sees Hospital B's imaging.
Each doctor sees their piece of the puzzle. Nobody sees the complete picture.
Weeks pass. Symptoms worsen. The patient finally gets a diagnosis—but it's late-stage. What could have been treated early now has limited options.
The data existed. The warning signs existed.
What didn't exist: Someone connecting them.
After 30 years in healthcare, I realized: This isn't just a healthcare problem. This is a systems problem. Any organization with scattered data faces the same risk.
When I moved into technology and started working with B2B SaaS companies, I saw the exact same pattern. Customer signals scattered across G2, support tickets, usage data, Salesforce. Nobody connecting them. And customers churning—preventably.
Companies don't lack data. They lack intelligence.
That's why Samadly exists. Not another dashboard. An intelligence system that connects the dots before it's too late.
When I tell B2B SaaS founders: "We predict churn 30-90 days before it happens," they hear a business benefit.
But I'm thinking about the 30, 60, 90 days that could have made all the difference—if only someone had connected the data earlier.
Because losing a customer isn't a data problem. It's a failure of intelligence.
Samadly exists so that never happens to you.
30 years building and managing health systems across Ghana as physician and Regional Director of Health Services. Learned that the best medical expertise means nothing if critical information lives in silos. Witnessed firsthand how disconnected data leads to preventable tragedies.
After witnessing countless preventable losses in healthcare due to disconnected data systems, recognized this pattern exists across all industries. Decided to build intelligence systems that connect the dots before it's too late—in healthcare, business, and beyond.
Transitioned into technology and discovered B2B SaaS companies suffering from the exact same problem: disconnected customer signals leading to preventable churn. Recognized that the intelligence system I wished existed in healthcare could save businesses.
Built Samadly as an invitation-only customer intelligence system for elite B2B SaaS companies. Limited to 50 companies to ensure white-glove service and measurable ROI. Mission: prevent every preventable customer loss through connected intelligence.
We believe in connecting the dots before it's too late. Intelligence systems should prevent losses, not just report them.
Every customer loss is personal. We're not building software—we're building relationships and preventing tragedies.
Limited to 50 companies. We prioritize quality over scale, ensuring every client gets white-glove service and measurable results.
If you're a B2B SaaS company that refuses to lose customers to preventable churn, we'd love to work with you.
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